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First of all, I hope you and your family are keeping safe, maintaining the social distancing protocols recommended by the government, and are in good spirits in these tough times.
Simpl was started with a vision to create a community of users who can pay for what they buy, later, at their own convenience. Trust is the fabric that holds the Simpl community together and now is the time to step up & live up to the challenge.
While the Coronavirus outbreak has changed our normal routines, what we buy, and how we live, I just wanted to reach out to each one of you and let you know that we’re in this together! Our merchants are ensuring that even in this time of crisis, essential services like food, groceries, and medicines are delivered to you, and our team at Simpl is 100% committed to serve you to the best of our abilities. We hope that we all sail through this with the least amount of hardship.
On our end, these are the steps we are taking:
- We are actively working with our partners to make sure that you can access the essential goods and services you need in the most seamless way possible.
- We have increased staffing of our customer support personnel to be able to respond to your queries as quickly as possible.
- Our customer support team is here for you if economic hardship is preventing timely payment. Please give our team a shout if you need us.
We are proud of the community that we have built at Simpl and we are committed to making sure we deliver on the high expectations you have placed upon us. We are always here for you! You can reach out to us on Twitter, Instagram, Facebook, or on our Mobile app.
If required, you can also get in touch with me at firstname.lastname@example.org
Thank you, and please stay safe.
CEO & Co-Founder, Simpl