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Customer Journey

CX Agility
Industry Trends 

Ensuring CX agility to stay relevant

September 20, 2022 Karthik Kotian 0 Comments Customer Journey, CX

Reading Time: 3 minutes These days a customer’s interaction with a brand isn’t linear. For instance, if you are searching for a pair of

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How Merchants Can Boost Loyalty And Win At Customer Retention
Merchant Insights 

How Merchants Can Boost Loyalty And Win At Customer Retention

December 13, 2021December 20, 2021 Rashika Borkar 0 Comments Customer Journey, Customer Retention, Loyalty, merchants, Simpl, Simpl Pay

Reading Time: 5 minutes Along with new customer acquisition, it is critical for merchants to equally prioritize existing customer retention. Stagnant, or worse, declining

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E-commerce rules expected to shake up the sector for the better – Part 2
Industry Trends 

E-commerce Rules Expected To Shake Up The Sector For The Better – Part 2

July 13, 2021July 13, 2021 Rashika Borkar 0 Comments Consumer Experience, Customer Journey, D2C, D2C Market, Digital Payments, E-commerce, Simpl, Simpl Pay Later

Reading Time: 3 minutes In the previous article, we discussed the types of markets as defined by economic theory, the high-growth e-commerce space, aided

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E-commerce Rules Expected To Shake Up The Sector For The Better – Part 1
Industry Trends 

E-commerce Rules Expected To Shake Up The Sector For The Better – Part 1

July 6, 2021July 12, 2021 Rashika Borkar 0 Comments Consumer Experience, Customer Journey, D2C, D2C Market, Digital Payments, E-commerce, Simpl, Simpl Pay Later

Reading Time: 5 minutes In any market, fair competition is encouraged to provide a level-playing field to all players, prevent undesirable practices namely deep

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Customer Journey Map for Ecommerce Explained
Industry Trends 

Customer Journey Map for Ecommerce Explained

July 5, 2021September 30, 2021 Rashika Borkar 0 Comments customer, Customer Journey, Customer Journey Map, Digital Payments, ecommerce, Seamless transactions, Simpl, Simpl Pay Later, Trust

Reading Time: 3 minutes People do not just purchase items now; they buy experiences. Accessibility, facts, helpful customer support and post-purchase support, the facility

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