Ensuring CX agility to stay relevant
Reading Time: 3 minutes These days a customer’s interaction with a brand isn’t linear. For instance, if you are searching for a pair of
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Customer Journey
How Merchants Can Boost Loyalty And Win At Customer Retention
Reading Time: 5 minutes Along with new customer acquisition, it is critical for merchants to equally prioritize existing customer retention. Stagnant, or worse, declining
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E-commerce Rules Expected To Shake Up The Sector For The Better – Part 2
Reading Time: 3 minutes In the previous article, we discussed the types of markets as defined by economic theory, the high-growth e-commerce space, aided
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E-commerce Rules Expected To Shake Up The Sector For The Better – Part 1
Reading Time: 5 minutes In any market, fair competition is encouraged to provide a level-playing field to all players, prevent undesirable practices namely deep
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Customer Journey Map for Ecommerce Explained
Reading Time: 3 minutes People do not just purchase items now; they buy experiences. Accessibility, facts, helpful customer support and post-purchase support, the facility
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