Ensuring CX agility to stay relevant
Reading Time: 3 minutes These days a customer’s interaction with a brand isn’t linear. For instance, if you are searching for a pair of
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Industry Trends
Why Fraud Detection Remains the #1 Priority in Digital Payments?
Reading Time: 4 minutes As online transactions increase so does cybercrime. Consider this: last year, over 40 billion transactions were conducted in India making
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How new-age tech is accelerating superior CX?
Reading Time: 3 minutes As organizations rewire business models in their quest to deliver superior CX across channels- website, mobile applications and social media,
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How Customer Centricity is Fuelling Rapid Disruption in the Payments Space
Reading Time: 4 minutes ‘’As we embark upon the journey of realising Payments Vision 2025, the steps taken so far towards enhanced outreach, customer
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Why CX is a key metric that determines long-term growth?
Reading Time: 3 minutes Whether it’s a well-established enterprise or a newly launched start-up looking to scale up operations, Customer Experience (CX) is key
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Credit growth jumps as year-end demand from companies soar
Reading Time: 2 minutes Bank credit rose to 8.7% compared to last year, with retail loans experiencing the sharpest jump, as per RBI’s latest
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Ingredients of change Food Trends in India – Part 2
Reading Time: 5 minutes For several centuries, food preferences have been an integral part of Indian culture with regional tastes and flavours assuming prominence,
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Economic Survey: Highlights of the Document
Reading Time: 9 minutes Finance Minister Nirmala Sitharaman tabled the Economic Survey in Lok Sabha on Jan 31, 2022. According to the document, below
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Decoding Union Budget 2022-23: Futuristic, broad-based and strengthening digital economy
Reading Time: 7 minutes Aligned to the principle of ‘As you sow, so shall you reap, the steps undertaken today would yield rich multiplier
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Ingredients of change: Food Trends in India – Part 1
Reading Time: 5 minutes Food is becoming much more than nourishment. In fact, food is assuming a bigger purpose and is ushering in a
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